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Village Supermarkets Digital Signage Troubleshooting Guide

Media Player and Screen Troubleshooting

Content Issues
Screen is black
Content is frozen
No Signal
Contact Support

Content Issues

If you notice an issue with the marketing/media content or screens, locate the media player and press the power button to turn off the media player.
Wait 10 seconds and turn it back on.
If you cannot find the power button you can unplug the player from electricity for 10 seconds then plug it back in. That may solve the issue. If not, see additional troubleshooting steps.

Screen is black

If screen is black, no text on screen at all:

  • Check that screen is powered on.

  • Try turning screen on with remote, does any text appear on screen?

  • If screen does not power on with remote or power button, unplug power from screen and plug it back in.

Content is frozen

If content is frozen on screen:

  • Reboot the media player that runs the screens by pressing the power button to turn the player off.
    Wait 10 seconds and press the power button again to turn player back on.
    If you cannot locate the power button, unplug the player from electricity for 10 seconds then plug it back in.

No Signal

If screen shows “no signal”:

  • Use either the remote or the source/input button on TV and slowly scroll through the source inputs to determine if content starts playing.

Contact Support

If, after performing the above troubleshooting, content does not play back correctly, please contact Zero-In Support directly at 888-260-7291 x2 or support@zero-in.com.

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It is a long established fact that a reader will be distracted by the readable content of a page when looking at its layout. The point of using Lorem Ipsum is that it has a more-or-less normal distribution of letters, as opposed to using 'Content here, content here', making it look like readable English. Many desktop publishing packages and web page editors now use Lorem Ipsum as their default model text, and a search for 'lorem ipsum' will uncover many web sites still in their infancy. Various versions have evolved over the years, sometimes by accident, sometimes on purpose (injected humour and the like).

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What is Lorem Ipsum?

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.

Why do we use it?

It is a long established fact that a reader will be distracted by the readable content of a page when looking at its layout. The point of using Lorem Ipsum is that it has a more-or-less normal distribution of letters, as opposed to using 'Content here, content here', making it look like readable English. Many desktop publishing packages and web page editors now use Lorem Ipsum as their default model text, and a search for 'lorem ipsum' will uncover many web sites still in their infancy. Various versions have evolved over the years, sometimes by accident, sometimes on purpose (injected humour and the like).

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OFFICE 1123 Broadway, Suite #704 New York, New York 10010
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